iPhone 18 trade-in value and Affirm payments if old phone not sent

I purchased an iPhone 18 from Apple Canada online using the Trade In option. I chose to trade in my old phone, and the trade-in value was deducted from the total amount. The remaining balance was then set up as monthly payments through Affirm.

However, I have now changed my mind and no longer want to send in my old phone.

In this situation, what happens to the trade-in amount that was deducted? Will that amount be added back to my remaining balance and included in my monthly Affirm payments?

If anyone has had a similar experience or knows how Apple Canada and Affirm handle this situation, I would really appreciate your advice. Thank you!

Posted on Nov 3, 2026 6:48 PM

1 reply

Limnos

Level 10 (462,771 points)

Nov 3, 2026 6:53 PM in response to menzire

Did your similar thread not cover this?

https://discussions.apple.com/thread/256387917

Have you tried contacting Apple and asking them what would happen?

This support page has information about contacting Apple support and service ➔ https://support.apple.com/106932 If live support options (chat and/or telephone) are available they will show near the bottom left.

- Telephone numbers may only work when calling from the same country.

- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.

- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page https://support.apple.com/119902#zerobalance offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.

With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044