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Can I cancel the trade-in for my iPhone 14 Pro?

Hi ,recently i

have purchased for iPhone 18 promax ,its bu trade in and affirm monthly payments ,i

have to sent back my old iPhone 15 promax and iPhone 14 Pro ,now I decided to keep the iPhone 14 ,so I want to ask that can I cansel the trade in for my iPhone 14 Pro ?

15 replies

Go to the bottom of this web page Apple Trade In - Apple

"Can I cancel a trade-in?

If you haven’t dropped off or shipped your device yet, you can cancel your trade-in by simply keeping your device.


If you’ve already sent us your device, the trade-in can’t be cancelled. However, if you receive a lower revised trade-in value after we’ve inspected your device, you can choose to reject it.


If you buy a new device online with a trade-in and return the new device, your trade-in will be cancelled automatically and in some cases it may not be possible to return your device."

menzire wrote:
... I’m just wondering if I will not sent my old device during this 15 days,is the old device value will add to my afferim monthly payments?

If you do not send in the device, no trade-in credit will be applied and your monthly payment plan will remain unchanged. If you send the device and accept the final trade-in offer, the trade-in value will typically be applied as a credit towards the purchase, similar to a down payment. As a result, the amount being financed may be reduced, which could lower your monthly payments.

My understanding is that if you do not send in the old device within the time period that they will simply add the value to your new device that you would have gotten if you had sent in the old device.


If you wish to confirm this with Apple then this support page has information about contacting Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat and/or telephone) are available they will show near the bottom left.

- Telephone numbers may only work when calling from the same country.

- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.

- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page Check your Apple Account balance - Apple Support offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.

With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044


If you were trading the phone in with Apple, see the Tracking and Changes / Can I cancel a trade-in section of

Apple Trade In - Apple

or contact Apple Support. (This is a user-to-user forum, and Apple largely is not here except to moderate it.)


If you were trading the phone in with some other retailer or carrier, you'll need to check with them.

menzire wrote:
Should I inform you in advance that I have changed my mind about sending my old phone for trade-in, or will the trade-in process be automatically cancelled if I simply don’t send the device?


You do not inform me, or anyone else replying to this thread. This is a user-to-user forum. You are not speaking to Apple. Your trade-in deal is not with us.


If I don’t send my old phone, will the outstanding trade-in value automatically be added to my monthly Affirm payments?


If you keep your old phone, you do not get any trade-in credit.


No trade-in credit means that your out-of-pocket costs will go up in some way, although I didn't look at whether that would mean a higher up-front payment, or higher monthly payments.


I would like to understand the process before taking any action


Read the FAQ on Apple's Trade-In page, and if you still have any questions, contact Apple. I do not speak or claim to speak for Apple.

If you purchased two iPhone 18 Pro Max devices, the trade-ins were likely associated with each order separately. Since the devices have already been dispatched, there is probably very little that can be changed at this stage.


However, once Apple inspects the trade-in devices, they may revise the estimated trade-in values. If that happens and you are not satisfied with the updated offers, you should be able to decline them. The trade-ins would then be cancelled and the devices returned to you.


If Apple confirms the original trade-in values and accepts the quotes that were provided earlier, there would be no further action available at this point.

If you're doing it through Apple, click here and see the 'Tracking and Changes' section. Otherwise, contact the company involved.


(265435)

I don’t want to return my new device,I have bought 2 iPhone 18 promax ,and i

just want to keep the old device 14 pro ,if I will not send my old device ,are they add my old device value for the monthly payments?

menzire wrote:
I don’t want to return my new device,I have bought 2 iPhone 18 promax ,and i
just want to keep the old device 14 pro ,if I will not send my old device ,are they add my old device value for the monthly payments?

Whatever the trade value you would have gotten if you traded it towards your new iPhone, will most assuredly increase the monthly cost of the new iPhone.

Should I inform you in advance that I have changed my mind about sending my old phone for trade-in, or will the trade-in process be automatically cancelled if I simply don’t send the device?


If I don’t send my old phone, will the outstanding trade-in value automatically be added to my monthly Affirm payments?


I would like to understand the process before taking any action

This platform is designed as a user-to-user forum with Apple Inc. acting as a moderator. The primary objective is to foster a community where users can participate in meaningful discussions while adhering to established guidelines.


This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.



Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map and avoid using inappropriate phrases and abbrevations.


menzire wrote:
Should I inform you in advance t

This platform is designed as a user-to-user forum with Apple Inc. acting as a moderator. The primary objective is to foster a community where users can participate in meaningful discussions while adhering to established guidelines.


This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.



Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map and avoid using inappropriate phrases and abbrevations.


The trade-off amount has already been deducted from my monthly payment, so if I don't send the phone, will the deducted amount automatically be reflected back onto my monthly payment? That's actually what I want to ask.

The trade-off amount has already been deducted from my monthly payment, so if I don't send the phone, will the deducted amount automatically be reflected back onto my monthly payment? That's actually what I want to ask.

Thank you for your response,I’m just wondering if I will not sent my old device during this 15 days,is the old device value will add to my afferim monthly payments?