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m_tai
User level: Level 1 (26 points)

429 Too Many Requests

I encountered a number of issues with iOS apps after upgrading to iOS 13:


  1. Books - the ebook (ePub format) can’t be opened; it works at the beginning but suddenly it can’t Be opened any more; when I clicked on the book, it simply doesn’t open; no error message; interestingly, PDF format ebooks can be opened as usual;
  2. Files - when I browse the image files I stored on iCloud, it just shows a blank screen with the file name; see attachment;
  3. Numbers - when I tried to open a spreadsheet, it simply said it can’t be opened; see attachment.


My ebooks, files and spreadsheets are all stored on iCloud or with iCloud enabled. It happens on both my iPhone and iPad Pro. I need to restart my iPhone/iPad Pro and then it will work again but after some time, it starts not to work again.


Im not sure if it is a problem with iOS 13? iCloud? Or the Apps? Anyone has same issues and have any solution?


Btw, I’m using an iPhone 7 and an iPad Pro (1st Gen, 9.7”). Both with latest 13.2.3.




Posted on Nov 30, 2019 8:26 AM

3 replies

Leanne_68

Dec 3, 2019 1:06 PM in response to m_tai

Good afternoon m_tai,


Welcome to the Apple Support Communities!


I understand you are having issues accessing your data on iCloud. Since the screenshots that provided were taken at the same time, it's possible there was a disruption in the iCloud service at that time. If this happens again, click the link below:


Apple System Status


The resource below may help you address your issues with iCloud.

Get help with iCloud


Read books and more with Apple Books

"You can also add DRM-free EPUB file format books, iBooks Author books, books that you create with Pages, MP3 audiobooks, AAC audiobooks, and Audible.com audiobooks to your library."


Access iCloud Drive files from your iPhone and other devices


Here's how to archive the important data that you have in iCloud:

Archive or make copies of the information you store in iCloud


Please reply to this thread if the issue persists after trying the steps above, and I'll do my best to help you with this!


Take care.

sterling r

Dec 4, 2019 12:51 PM in response to m_tai

Hi m_tai,


Thank you for the additional information. Based on the information you've provided, I think contacting Apple Support may be the best way to troubleshoot this issue.


Contact Apple Support


Please ask the advisor to refer to this discussion - https://discussions.apple.com/thread/250903049 - so that you don't have to repeat the information you have provided here.


Take care.

m_tai Author
User level: Level 1 (26 points)

Dec 4, 2019 4:45 AM in response to Leanne_68

First, thank you for getting back!


I now believe it should be an iCloud issue as a few other apps seem to have issue with files on iCloud too.


But first, the iCloud is still working when I have these issues. For example, I can still browse into different folders in Files but only when I try to open the files, they can't be opened.


Second, the ebooks that I can't open are exactly ePub books. As I said, I can open 'some' PDF books in Books. May be those get stored locally on my iPhone/iPad. But the point is that the ePub book should also be stored locally, as I was reading them, like, in 10 min ago, and then after I closed the book and then came back to re-open it, it couldn't be opened anymore.


And the only remedy now is that I have to restart my iPhone/iPad. Once I restarted, I can access the files again!


Besides, the screen captures in my last post were captured when I posted here. It is still happening now and I need to restarted my devices if I really want to get to the book or the files!


Hope the above clarify the situation and grateful for any further help!

Originally posted at discussions.apple.com/thread/250903049