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Quilter4853
User level: Level 1 (5 points)

CapitalOne app asks for Gmail password instead of App Store password

CapitalOne took over Discover. I can’t get the CapitalOne app as it’s asking form my Gmail password. I entered every Gmail password Ive used. Nothing works. So I was on the 1 hour wait to update. My hour is now up. Where do I go to update my password? Am I updating my actual Gmail PW or the App StorePW? I apparently don’t understand what PW it wants or how to update it. HELP!

Posted on Nov 10, 2026 1:53 PM

2 replies

Kilgore-Trout
User level: Level 8 (43,363 points)

Nov 10, 2026 2:09 PM in response to Quilter4853

Probably an issue that might be best handled by the support department of the app in question. It should not need your Gmail account or your Apple Account. To actually download an app from the AppStore should only require that you are logged in to the AppStore on the device. You gmail account is irrelevant.


Perhaps I’m missing something. A more detailed description or even screen shots might help.

Quilter4853 Author
User level: Level 1 (5 points)

Nov 10, 2026 3:31 PM in response to Kilgore-Trout

I must be missing something too. Here is the pop-up I get when trying to download this free app from the App Store. Can you help, Kilgore-trout?

Originally posted at discussions.apple.com/thread/256392203