Why won't Apple refund charges that were part of a scam/fraud OR app-related error??
I downloaded an app that offered a 7-day free trial, with the guarantee that I wouldn't be charged if I canceled before the trial period ended, so I signed up for the free trial. What they didn't say was that any attempt to cancel the subscription prior to being charged would be met with an "error"
message. Despite attempting to cancel multiple times before the trial period ended, I was eventually charged $120. I have screenshots of the error messages showing I did indeed try to cancel the subscription. Funny thing is, I was able to cancel as soon as the $120 payment went through. Apple Store said the purchase wasn't eligible for a refund. I asked for a review, and I was denied again. On top of that, I saw dozens of reviews in the App Store for this app saying something similar. This is clearly a scam, so why won't Apple refund the charges?? What can I do about this??
TLDR: I was guaranteed I could avoid the subscription fee by canceling before I was charged, but the App Store wouldn't let me cancel until after the trial period ended then refused a refund twice.
