User level: Level 1 (10 points)i ordered an iphone 18 pro max that was damaged while shipping according to ups. what do I do about getting it replaced?
Posted on Nov 10, 2026 9:36 AM
User level: Level 10 (107,674 points)Nov 10, 2026 9:43 AM in response to kennard64
It also depends on the laws in your country.
In mine (UK) the contract is with the seller, they chose the courier, the seller must send a return label, replace it or refund it, and they claim damages from the courier.
In your country it may be UPs who must replace it. Check your laws.
User level: Level 10 (105,996 points)Nov 10, 2026 10:15 AM in response to kennard64
For the US returns procedure, follow the steps here.
Returns & Refunds - Shopping Help - Apple
If yours was from a different region, then you will be able to view those procedures.
User level: Level 1 (10 points)Nov 10, 2026 9:44 AM in response to Mac Jim ID
Apple.com
User level: Level 10 (105,996 points)Nov 10, 2026 9:36 AM in response to kennard64
Where was it purchased from?
User level: Level 10 (199,338 points)Nov 10, 2026 10:10 AM in response to kennard64
In what country was the iPhone purchased? Are you a citizen of the country, or did you buy the phone in another country when you were visiting?
User level: Level 1 (10 points)Nov 10, 2026 11:09 AM in response to Mac Jim ID
Thanks
Originally posted at discussions.apple.com/thread/256392063