User level: Level 1 (4 points)my macbook air has been in service for 2 weeks, still waiting for parts. no ETA. how can i escalate?
Posted on Nov 10, 2026 8:44 AM
User level: Level 9 (78,350 points)Nov 10, 2026 1:43 PM in response to Iycqiu
FYI, Apple has had some issues with providing parts this year. Some times with some parts (seems to vary) we have seen some parts at times take up to three weeks or so to become available.
As @BobTheFisherman mentions, you need to contact Apple directly. If you had an Apple Store or an AASP take the laptop for repair, then contact them instead to provide you with an update.....even if they ultimately mailed it out to an Apple mail-in repair depot, they should be able to ask them for an update.
User level: Level 10 (87,747 points)Nov 10, 2026 8:48 AM in response to Iycqiu
Iycqiu wrote:
my macbook air has been in service for 2 weeks, still waiting for parts. no ETA. how can i escalate?
Contact Apple. We users do not have access to your account or service status.
Originally posted at discussions.apple.com/thread/256392040