User level: Level 1 (4 points)does anyone know what to do about having the app coinin and cancelling the subscription and it says there’s a 12 month, month payment when u didn’t know and ur too anxious to ring up but need to cancel it due to the fact u didn’t know and the chat isn’t available
Posted on Nov 10, 2026 4:31 AM
User level: Level 10 (462,771 points)Nov 10, 2026 5:10 AM in response to katielou113
You may have canceled too late. In that case you will have to pay what is owed and then try for a refund.
Click on this link to review the information in the support article about canceling subscriptions ➔ https://support.apple.com/118428
Notes:
• Subscriptions may have to be canceled at least 24 hours in advance of renewal or a trial ending, or you may be charged. (Above link and Section I of https://www.apple.com/legal/internet-services/itunes/us/terms.html#:~:text=twenty%2Dfour%20%2824%29%20hours ) By using an app like this you are automatically agreeing (always read the fine print) to this happening, are responsible for reading if this will happen, and canceling the subscription before the trial ends. E.g., https://discussions.apple.com/thread/256230049?answerId=261793271022 Exceptions apply in some countries ➔ https://support.apple.com/108098
• Deleting an app does not cancel a subscription.
• Canceling a subscription does not automatically start a refund.
• This thread (particularly posts by Mac Jim ID) outlines complex scenarios regarding subscriptions and trials. ➔ https://discussions.apple.com/thread/256149847
If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ https://support.apple.com/118223 The likelihood of you getting a refund may vary greatly from region to region as provided in section B of Legal - Apple Media Services - Apple . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: https://support.apple.com/108098
Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> https://support.apple.com/118224
● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."
Originally posted at discussions.apple.com/thread/256391887