User level: Level 1 (4 points)my apple cash account keeps getting restricted even though im putting the right information on it i dont have any states id or whatever those are i need help setting up stuff like this or eitherway apple cash is probably just glitchy and lots of bugs
Posted on Nov 9, 2026 9:26 PM
User level: Level 9 (64,078 points)Nov 10, 2026 3:25 AM in response to diandreenzo
Hi, all banks are required by Federal law to “Know Your Customers” and are referred to as KYC laws. In order to fulfill their legal obligations they need a copy of a state issued ID. This can be a driver’s license or state identification card. Your account is being restricted because they do not have the required documents. The support team can manually remove the restrictions but eventually the account will be permanently closed.
You need to get a state issued identification card or risk losing your account.
“To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.”
Identity verification for Apple Card or Apple Cash
User level: Level 10 (95,874 points)Nov 10, 2026 2:30 AM in response to diandreenzo
You’re being asked to verify your identity. See https://support.apple.com/en-us/109312
Originally posted at discussions.apple.com/thread/256391725