I Don’t understand why they keep asking an 18+ age even though every time I show my id it doesn’t go through?
Why is my ID repeatedly not accepted for age verification?
Posted on Nov 9, 2026 8:28 PM
I Don’t understand why they keep asking an 18+ age even though every time I show my id it doesn’t go through?
Posted on Nov 9, 2026 8:28 PM
Nov 9, 2026 8:45 PM in response to Trevioncarter
You haven't told us where you are located or what exact problems you are having. Refer to these support articles and also read the tips and suggestions in the links to related threads.
Here are support articles covering age verification requirements that are being implemented in several countries:
If you're asked to confirm that you’re an adult
Region-specific rules for managing an Apple Account
https://support.apple.com/125662
https://support.apple.com/125666
Age requirements for Apple Accounts in the UK —> https://support.apple.com/126788
Accepted ID forms are: “passport, driver's license, or one of the following PASS-accredited Proof of Age cards: CitizenCard, My ID Card, TOTUM ID card, or Young Scot National Entitlement Card. Debit cards and gift cards aren't supported.” “If you already have an Apple Account, Apple will check if you have a credit card on file or other eligible methods [such as possibly the age of the Apple Account] available to confirm that you're 18 or older.”
More about the UK —> https://discussions.apple.com/thread/256294620?answerId=261943146022#261943146022
Community threads outlining age verification in the UK and ID recognition troubleshooting tips:
https://discussions.apple.com/thread/256270869?sortBy=oldest_first
https://discussions.apple.com/thread/256269077?sortBy=oldest_first
This thread specifically discusses UK permitted IDs and an additional method based on age of the Apple Account. —> https://discussions.apple.com/thread/256295154
Advice for taking a photograph of a document —> https://discussions.apple.com/thread/256342390?answerId=262074526022#262074526022
Age requirements for managing an Apple Account in South Korea —> https://support.apple.com/HT209533
Age requirements for managing an Apple Account in Singapore —> https://support.apple.com/126786
Age requirements for managing an Apple Account in Australia —> https://support.apple.com/126781
For further assistance:
You can reach Apple Support here: https://getsupport.apple.com/
You can also find the support phone number for your region at this link: https://support.apple.com/HT201232
If you cannot verify your age this does not mean you cannot use your account, only that you will be restricted from using services and visiting web sites with adult content.
Nov 9, 2026 8:55 PM in response to Trevioncarter
Governmental regulations in place in many countries need to be respected.
Apple provides guidance through online articles:
Eg: See: Region-specific rules for managing an Apple Account
and
See what to do: If you are asked to confirm you are an adult:
_______________________________________________
Re: " ... every time I show my id it doesn’t go through?"
Wondering what you are using for ID,
and
whether it is what is needed for verifying your age in your country or region.
The linked articles above can help you check.
(Eg: See what forms of ID you can use where you live.
Also: there are tips for using a credit card, or tips for successful scanning.)
Originally posted at discussions.apple.com/thread/256391715