User level: Level 1 (4 points)why cant apple support give me names n location of devices that were login in my account using their serial numbers
Posted on Nov 9, 2026 7:57 PM
User level: Level 10 (462,771 points)Nov 10, 2026 5:03 AM in response to PertuniaMushasha
Read this support article for how to check your Apple Account device list to see where you‘re signed in --> https://support.apple.com/102649
To use your iPhone or iPad to find where you’re signed in:
1. Tap Settings and tap [your name], then scroll down to see a list of devices.
2. Tap any device name to view that device’s information, such as the device model, serial number, software version, and whether it’s a trusted device that can be used to receive Apple Account verification codes. The information might vary depending on the device type. You might need to authenticate to view device details.
When you tap on the device for information, do you see a serial number?
As for why Apple's policies on things it offers, you would have to ask them. The people here are customers like yourself. This support page has information about contacting Apple support and service ➔ https://support.apple.com/106932 If live support options (chat and/or telephone) are available they will show near the bottom left.
- Telephone numbers may only work when calling from the same country.
- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.
- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page https://support.apple.com/119902#zerobalance offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.
With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044
User level: Level 10 (233,174 points)Nov 9, 2026 8:03 PM in response to PertuniaMushasha
I'm not following you. To see what devices are associated with your Apple Account, you don't need Apple to provide you anything, nor will they. Open this link to see how to see devices associated with your account --> https://support.apple.com/en-us/102649
Originally posted at discussions.apple.com/thread/256391709