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stela259

Level 1 (4 points)

iPhone unavailable due to forgotten password

Hi. I lock my old iPhone because I don’t remember the password. My iCloud profile and gmail is same on my two phones. Can u help me to unlock my phone because now is on “iPhone unavailable” mood

Posted on Nov 9, 2026 11:15 AM

1 reply

Lawrence Finch

Level 10 (244,490 points)

Nov 9, 2026 11:30 AM in response to stela259

Once a phone displays “unavailable” all information on it is gone, except for what you may have synced or backed up. You must restore the phone as new, then restore your backup.

If you see a iPhone, iPad, or Apple Vision Pro unavailable message or Security Lockout screen - Apple Support

Originally posted at discussions.apple.com/thread/256391488