User level: Level 1 (4 points)So i sold my Iphone recently, the buyer claimed there was something wrong with the phone and returned it. I booted the phone and it has a completly different imei and serial number. Is the phone swapped or could something else cause this? there is nothing in the service logs.
Posted on Nov 9, 2026 9:46 AM
User level: Level 10 (233,174 points)Nov 9, 2026 9:53 AM in response to random1258
random1258 wrote:
So i sold my Iphone recently, the buyer claimed there was something wrong with the phone and returned it. I booted the phone and it has a completly different imei and serial number. Is the phone swapped or could something else cause this? there is nothing in the service logs.
Users can't change the serial number or IMEI. They clearly swapped the phone. But this is between you and the buyer. Neither Apple nor anyone here on this user to user only forum has any way to help you with this.
This is why I wouldn't ever sell an iPhone to someone I don't know personally. Trade a phone to Apple, sure. Sell one to a company who buys used devices, like Gazelle, sure. But to a stranger, NOPE.
Originally posted at discussions.apple.com/thread/256391467