User level: Level 1 (4 points)Something went wrong while reinstalling my 2017 iMac, and now a grey screen with a padlock icon appears. I do not have a proof of purchase. Is there any way to remove the padlock?
Posted on Nov 9, 2026 7:56 AM
User level: Level 9 (55,707 points)Nov 9, 2026 9:02 PM in response to Buijswater
2017 iMacs do not have T2 security chips or Apple Silicon processors. So as far as I know, they do not support Activation Lock.
My guess is that you have encountered a firmware password lock (Set a firmware password on your Mac - Apple Support). That lock kicks in when you start up from any disk other than the designated startup disk. Erasing the designated startup disk and reinstalling macOS would probably count as a change which would bring up the lock screen (if a lock was set). Intel-based Macs do not have firmware passwords enabled by default – so somebody (you?) would have had to explicitly set a lock.
The only ways to remove the firmware lock involve
If you have neither the password nor proof of original purchase, the Mac will remain locked.
User level: Level 9 (78,350 points)Nov 9, 2026 10:46 AM in response to Buijswater
Try a PRAM Reset (hold for three chimes if possible). I doubt this will help, but I have seen it work to clear the padlock after having removed an Activation Lock.
Otherwise, you will only be able to boot to the internal drive if you don't know the firmware password.
Originally posted at discussions.apple.com/thread/256391413