User level: Level 1 (5 points)I updated my credit card information yesterday for iCloud storage. Why is Apple sending a request and asking me to update my credit card information when it’s on file and ready to pay storage fees automatically after I updated it. I’m concerned the request might not be from Apple.
Posted on Nov 9, 2026 7:29 AM
User level: Level 10 (462,771 points)Nov 9, 2026 7:59 AM in response to Uandme1
If you managed to successfully update your card information then contact Apple and ask them why.
This support page has information about contacting Apple support and service ➔ https://support.apple.com/106932 If live support options (chat and/or telephone) are available they will show near the bottom left.
- Telephone numbers may only work when calling from the same country.
- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.
- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page https://support.apple.com/119902#zerobalance offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.
With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044
Originally posted at discussions.apple.com/thread/256391365