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Krish_6600
User level: Level 1 (4 points)

iPhone 17 Logic Board Replaced Within the First Month – Can I Request a Complete Device Replacement?

Hello everyone,

I purchased a brand-new iPhone 17, and unfortunately, within approximately one month of purchase, the phone suddenly switched off and became completely unresponsive.

The screen went completely black, and the device wouldn’t turn on even after charging for approximately an hour. I also tried MagSafe charging, but nothing worked.

I submitted my device to an Apple Authorised Service Provider (Aptronix) in Visakhapatnam, India. After diagnosis, I was informed that the issue was related to the logic board.

The service centre subsequently replaced the logic board, and I have received my phone back. The device is currently functioning normally.

However, I am extremely disappointed that a brand-new iPhone required such a major internal component replacement within its first month of use.

I purchased an iPhone expecting reliability and peace of mind. Although the phone is working now, I no longer feel comfortable keeping the original device after experiencing such an early hardware failure.

I have already contacted Apple Support and requested a complete device replacement with a new iPhone 17 of the same model and specification.

I would appreciate advice from anyone who has experienced a similar situation.

1. Has anyone experienced a logic board failure within the first month of purchasing a new iPhone?

2. Has Apple ever approved a complete device replacement after an early logic board failure, even when the repaired device was functioning normally?

3. Can I request an exceptional replacement review from Apple’s senior support team in India?

4. What options do I have if Apple refuses to replace the device?

I am not looking for an upgrade or a different model. I simply want a new replacement unit because my brand-new device experienced a major hardware failure almost immediately after purchase.

I would genuinely appreciate your advice and experiences.


Thank you.

Posted on Nov 9, 2026 6:25 AM

3 replies

Mac Jim ID
User level: Level 10 (105,996 points)

Nov 9, 2026 7:08 AM in response to Krish_6600

Your service was performed exactly like described in the Warranty terms. It is Apple's discretion on repair or replacement and the replacement is typically a refurbished phone with new battery. There is no option to request a new device.


  • If during the Plan Term you submit a valid claim for Hardware Service or a valid claim for ADH Service, Apple

will, at its discretion, either: (i) repair the defect using new parts or previously used genuine Apple parts that have been tested and pass Apple functional requirements, or (ii) exchange the Covered Equipment with a replacement product that is new or comprised of new and/or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

https://www.apple.com/legal/sales-support/applecare/applecareplus/2610/261028_applecareplus_in_tc.pdf


Servant of Cats
User level: Level 9 (55,707 points)

Nov 9, 2026 6:35 AM in response to Krish_6600

I believe the terms of the warranty allow Apple to repair your phone – or replace it with a refurbished phone of the same specifications – at their discretion.


If what you are after is a replacement of your iPhone with a brand new iPhone, you are probably out of luck, unless Apple (for whatever reason) grants an exception to their normal warranty/repair policy. (Just my guess.)

lobsterghost1
User level: Level 10 (233,174 points)

Nov 9, 2026 6:47 AM in response to Krish_6600

If it was me, I'd accept the logic board replacement. Apple's Warranty specifically says if the phone can be repaired under warranty, it will be repaired. If it can't be repaired, Apple typically replaces the phone, almost always with a refurbished (not brand new) iPhone of the same model, storage and color. I would rather have the new phone I bought get a part replacement as opposed to receiving a refurbished device. The only time I've seen Apple replace a device with a brand new device is if the device can't be repaired and the ONLY option is a new replacement.

Originally posted at discussions.apple.com/thread/256391351