Meta AI app stops working on iPhone 13 when screen is locked

I have an iPhone 13, also meta glasses. The meta ai app isn’t contactable when the screen lock is on to make calls or texts. Works perfectly on wife’s iPhone 17. Obviously background app is being stopped by phone. Have spent over 2 hours with meta. So any ideas would be gratefully appreciated

Posted on Nov 9, 2026 5:14 AM

1 reply

WheelieNick

Level 9 (74,110 points)

Nov 9, 2026 6:14 AM in response to Jackiec2862

Hi there

Please try this

1. Enable Background App Refresh

iOS may be suspending the Meta View / Meta AI app as soon as the screen locks to save battery on the iPhone 13.

Go to your iPhone Settings > scroll down and tap Meta View (or Meta AI).
Ensure Background App Refresh is toggled ON.
Also check Settings > General > Background App Refresh to make sure it is globally enabled for Wi-Fi & Cellular and specifically active for the Meta app.

2. Disable "Offload Unused Apps"

If your iPhone 13 is running low on storage or aggressively managing background processes, iOS might be putting the app into a dormant state.

Go to Settings > App Store.
Scroll down and turn OFF Offload Unused Apps.