iPhone Screen Time web content restrictions won't change after update

I'm traveling in the UK and my iphone has been locked down after the last update. I have gone in and completed the selfie to verify that I am an adult. That worked. I have gone into screen time and turned off content and privacy restrictions. All good there. But then when I go into apps & websites to change the filtering restrictions from "limit adult websites" to "full web access" it asks me my screen time password, I enter it, and nothing happens. I can't change the setting. It says I need to confirm that I'm an adult, which I already did with the selfie. How do I get access to the internet again?

Posted on Nov 9, 2026 4:26 AM

1 reply

tillu_code

Level 4 (2,112 points)

Nov 9, 2026 5:03 AM in response to finndvm

Since the UK adult check is complete but the web filter still asks you to confirm your age, the verification may not be reaching Screen Time. Restart the iPhone and check for another iOS update; if it is in Family Sharing or managed by work or school, the organizer or administrator may control that setting. If this is your own unmanaged iPhone and the prompt remains, contact Apple Support to have the account verification checked.