Requesting a refund for an accidental Apple Account balance top-up

To request a manual review or a transaction reversal for the ₹10,000 top-up, take the following steps:

• Contact Apple Support Directly: Go to Apple Support (IN) or use the Apple Support app on your device to connect with a live advisor via chat or phone. 

Normally once funds are in Apple Account balance the only way to get them out again is to spend them, or ask Apple to keep them. There are a few exceptions which do not apply in this situation. See: https://support.apple.com/HT202359

That said, there are posts (e.g., https://discussions.apple.com/thread/255051339?answerId=260378733022#260378733022 , and this one from an official Apple Community Specialist —> https://discussions.apple.com/thread/253337931?answerId=256249283022#256249283022 ) claiming that if funds were transferred from Apple Cash or a bank account and none have been spent, Apple might grant a reversal request of the original transfer back to the originating account. This is not mentioned in Apple’s documentation (which, if anything, pretty firmly states the opposite about no “return” of funds), so even if Apple might do this on occasion, they are not so obligated.

In this situation you are asking for a special service and need to speak with a live representative. Click here ➔ https://support.apple.com/choose-country-region/ Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you. This page has telephone numbers for contacting Apple for support and service ➔ https://support.apple.com/106932 Do not use the standard refund request service.