Dear Apple Support Team,
On 5 November, I ordered an Apple Watch Ultra 4 using Gift Cards. In-store pickup was unavailable, so I selected delivery. The estimated delivery date was 12 November, but after payment, it changed to 18–20 November.
I cancelled the order on 7 November due to my upcoming travel plans. However, when I tried to reorder with in-store pickup, the system showed that I had exceeded the Education Store purchase limit, despite my previous order being cancelled.
Apple Support initially advised that the limit would reset within 24 hours, then changed this to 24–48 hours. More than 48 hours have now passed, and the issue remains unresolved.
This has caused significant inconvenience and disrupted my travel arrangements.
Please urgently investigate and remove the purchase restriction so I can place my order before leaving Australia.
I look forward to your prompt resolution.
