Apple Business Connect error: 'Website link isn’t working properly' for valid site

Apple Business Connect: “Website link isn’t working properly” error, but the site loads fine

Hi everyone,

I’m trying to add a website to a business place card in Apple Business Connect. Every time I save it, I get an error saying the link isn’t working properly, so the website never shows on the Apple Maps listing.

Website: ***

Details:

Business: Take Me Elsewhere (rubbish removal and waste management, London SW9)
The site is live and loads normally in Safari, Chrome and on iPhone
It uses HTTPS with a valid SSL certificate
It doesn’t redirect anywhere, and the canonical URL matches the address I’m entering
I’ve tried it with and without “*** and with and without the trailing slash, and I get the same error each time

Has anyone else had this? Does Apple Business Connect check the URL with its own crawler, and if so, could hosting firewall or bot protection settings be blocking it? Is there a user agent or IP range I should allow?

I’d also like to know whether there’s a way to send this to Apple support directly if it’s a problem on Apple’s side.

Thanks for any help.

[Edited by Moderator]

Posted on Nov 8, 2026 1:47 PM

1 reply

etresoft

Level 9 (60,836 points)

Nov 8, 2026 2:47 PM in response to Mr_Allen

I checked your certificate(s) using SSLLabs. DNS resolution returns two different IP addresses. That's not a problem. But there is a slight difference between them. One has "Strict Transport Security (HSTS)" enabled and the other does not.

I don't know that setting is the cause of this or not, but those tests also make a request to the sites. One returns 200, but the other returns 403. I'm sure that's the cause of the failure from Apple.