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iPhone requires UK age verification for Apple Account in Bangladesh

Hello Apple Support,


I live in Bangladesh, but my Apple Account Country/Region is set to the United Kingdom.


My iPhone is asking me to verify that I am 18+ under UK age verification requirements. I do not have a UK credit card or UK identity document.


Could you please help me resolve this issue and remove the incorrect UK age verification requirement from my account?


Thank you.

2 replies

Read this support article about UK age verification: https://support.apple.com/126788

Accepted ID forms are:

Passport,

Driver's license

One of the following PASS-accredited Proof of Age cards:

CitizenCard

My ID Card

TOTUM ID card

Young Scot National Entitlement Card


Apple also says “If you already have an Apple Account, Apple will check if you have a credit card on file or other eligible methods available to confirm that you're 18 or older].” This has been interpreted to indicate that if you have have had your Apple Account for 18 years or longer, this would be sufficient indication of your minimum age.

Debit cards and gift cards aren't supported.

Additional reading:

More about the UK —> https://discussions.apple.com/thread/256294620?answerId=261943146022#261943146022

Community threads outlining age verification in the UK and ID recognition troubleshooting tips:

https://discussions.apple.com/thread/256270869?sortBy=oldest_first

https://discussions.apple.com/thread/256269077?sortBy=oldest_first

This thread specifically discusses UK permitted IDs and an additional method based on age of the Apple Account. —> https://discussions.apple.com/thread/256295154


As an aside, if you reside in Bangladesh but are using a UK based Apple Account, you are violating Apple's terms of use, with inherent consequences.


Apple Media Services Terms and Conditions

https://www.apple.com/legal/internet-services/itunes/us/terms.html

- A. ”Our Services are available for your use in your country of residence (“Home Country”). By creating an account for use of the Services in a particular country or territory you are specifying it as your Home Country.

and

https://www.apple.com/legal/internet-services/icloud/en/terms.html#:~:text=E%2E,-Termination

VII B. Termination by Apple

“Apple may at any time, under certain circumstances and without prior notice, immediately terminate or suspend all or a portion of your Account and/or access to the Service. Cause for such termination shall include: (a) violations of this Agreement or any other policies or guidelines that are referenced herein and/or posted on the Service;”


You will need to pass UK requirements with a UK Apple Account, or pass whatever local equivalent for wherever else the Apple Account might be (re)configured.