I recently received my brand-new iPhone Duo in Austria, and unfortunately, the inner display failed before I could even complete the initial setup.
When I unfolded the device for the first time, everything worked perfectly. However, after just a few opening and closing cycles (approximately 2–4), I suddenly experienced noticeable mechanical resistance while unfolding it.
This was followed by a cracking sound, and the inner display immediately developed severe horizontal and vertical lines intersecting around the folding area.
The device has never been dropped or subjected to excessive force. It was practically brand-new and had not even been fully activated.
What concerns me most is the sudden mechanical resistance immediately before the display failure. This raises serious questions about the reliability of the folding mechanism.
I’ve also come across reports of similar failures affecting other devices.
Has anyone experienced the same sequence of events – sudden resistance, a cracking sound, and immediate inner display failure?
Has Apple identified a possible manufacturing defect, and have affected devices been replaced under warranty?
I have contacted Apple Support and will visit the Apple Store in Vienna for an inspection and hopefully a replacement.
Photos of the damage are attached. I would appreciate hearing about similar experiences.
