Level 1 (4 points)

Mac force-shuts down using pipette tool after OS GoldenGate update

I’ve been using Macs since 1986, but with OS GoldenGate—I’m on 27.2—things feel a bit different (and not in a great way). Since the update, I’ve had to force-shut down my Mac several times a day. I wasn’t sure how to do it at first and had to check my iPhone for help. It mostly happens when I use the pipette tool in apps like Pages and Pixelmator. Has anyone else run into something similar?

Posted on Nov 8, 2026 5:47 AM

7 replies

neuroanatomist

Level 9 (72,871 points)

Nov 8, 2026 6:42 AM in response to rolandfrombern

This issue has been reported by users who have installed 3rd party tools, for example Raycast (even though it appears unrelated, extensions run at a low level and incompatibilities with macOS updates show up in unexpected ways).

https://github.com/raycast/extensions/issues/32519

The issue is not with macOS, but rather with the incompatible extension(s). See if the problem is present when you boot in safe mode. That process performs some system cleanup and clears caches, and also disables 3rd party extensions that may cause problems. If you want to use such utilities, contact the developer(s) for updates or to report issues.

Start up your Mac in safe mode - Apple Support

If that does not correct the issue, test in a new user account. A newly-created user account will have all settings at default, and if the issue does not occur in that new account then it provides guidance on what may need to be changed to correct the issue.

Add a user or group on Mac - Apple Support

Once the testing is complete, the new account can easily be deleted.

Delete a user or group on Mac – Apple Support

Those steps will help to isolate the problem.

It might help to download and run EtreCheck, written by a long-time forum member. The free version is fine. Post the full report using the Additional Text button. No personal information is revealed.

Personally, I do not have any such extensions installed, and I cannot replicate the issue that you report on my 16" M4 Pro MBP running 27.2. The 'pipette tool' (aka eyedropper / color picker) works fine in native apps like Pages and in 3rd party apps like Photoshop CC.

Luis Sequeira1

Level 9 (77,942 points)

Nov 8, 2026 8:53 AM in response to rolandfrombern

Also no problems here using the eyedropper in Apple or third party applications.

As noted, it is quite likely that some third party agents or extensions may be causing conflicts with the newer OS.

Testing in Safe Mode, as was already recommended, may help confirm it. And that Etrecheck report may shine some light on possible causes.

KiltedTim

Level 10 (238,530 points)

Nov 8, 2026 6:10 AM in response to rolandfrombern

I have to assume that is a 3rd party product.

What did the developer say when you reported the problem to them?

KiltedTim

Level 10 (238,530 points)

Nov 8, 2026 8:47 AM in response to rolandfrombern

OK... Pipette tool?

Not sure what you're referring to. I can't find a reference it anywhere in the help file for pages. Either it's a 3rd party tool or your primary language is something other the US English and you're referring to something else.

rolandfrombern Author

Level 1 (4 points)

Nov 8, 2026 6:34 AM in response to KiltedTim

Pages and Pixelmater are from Apple... and you know ... no possibility to contact them.

etresoft

Level 9 (60,836 points)

Nov 8, 2026 8:27 AM in response to rolandfrombern

rolandfrombern wrote:

Pages and Pixelmater are from Apple... and you know ... no possibility to contact them.

So you're telling me that you didn't save the old, stable versions of these apps, eh?

gjyle242

Level 1 (8 points)

Nov 8, 2026 8:51 AM in response to KiltedTim

Ooo where

Originally posted at discussions.apple.com/thread/256390771