Unable to add new phone number for Apple ID account recovery

“At this time" is unfortunately a somewhat vague Apple catch-all error message. It could mean that you cannot connect to the Apple service you need to use, or it could mean there is something invalid or missing in your information entry and once you correct that, _then_ it is time. ;-)

- Check if the problem actually is at Apple’s end of things and if there’s an issue with Apple's servers: https://www.apple.com/support/systemstatus/

- Completely remove (don’t just disable) any VPN you are using.

If those do not resolve the issue, there is probably something Apple doesn’t like about your information. Check what you are doing is valid (such as when creating an account, that all your information is internal to the country in which you are creating the account) and has ALL the information required (scroll down to see if there’s more off the bottom of a page). Confer with Apple's documentation about the action you are trying to do.

If you do not have access to a two-factor authentication trusted number, read about how to get a verification code and sign in by using other methods --> https://support.apple.com/102606

- Use a Trusted Device. If you have a trusted device (Mac, iPhone, iPad, Watch running the minimum system requirements; see https://support.apple.com/118308 ), the verification code is displayed automatically on your trusted devices or manually using Settings.

- Get a code from an Account Recovery Contact --> https://support.apple.com/HT212513

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (https://support.apple.com/102656#:~:text=If%20you%20can%27t%20reset%20your%20password%2C%20request%20account%20recovery ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. The post by shoeluvr13 at this link provides additional detail about the account recovery process: https://discussions.apple.com/thread/255401538?answerId=260044580022#260044580022

Here are links to posts by Community contributors which provide additional detail about the account recovery process and what to do if you do not receive a text or call: https://discussions.apple.com/thread/255401538?answerId=260044580022 and https://discussions.apple.com/thread/255909322?answerId=261058302022 and https://discussions.apple.com/thread/256188713?answerId=261688110022. This thread outlines the multi-step process and final recovery —> https://discussions.apple.com/thread/255733423 , and this one about things you should and should not do while waiting —> https://discussions.apple.com/thread/256148234?answerId=261595361022 This is a very long user contributed document about account recovery —> https://discussions.apple.com/docs/DOC-250009681

Once your account is working again it is a good idea to set up multiple trusted numbers, trusted devices, or recovery contacts (the articles above tell you how to do this).

If you still have problems, contact official Apple Support:

For help with Apple Account issues, click here ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

Hi there

Please try this

• Try a different mobile number: Use a standard, active postpaid or regular mobile cellular number registered in your own name rather than a secondary, virtual, or VoIP number
• Use a trusted device if available: Check if you are still signed in to your Apple Account on any other Apple device If you can access Settings on that device, you may be able to reset the password or change your trusted phone number directly without going through web-based account recovery. 
• Wait out the automated block: If the error persists, the automated system may have rate-limited your attempts. Stop submitting new numbers for 24 hours to prevent resetting or extending any security cooldowns, then try again at iforgot.apple.com.

Hi, thank you so much for your response. I do not have the account signed in on any device. I tried again with two other phone numbers after a week and it’s the same response.

I don’t know what else to do. I don’t know if it has anything to do with my region.