HELP! Apple devices are incorrectly blocking my small business website as adult content.

Hello, please help me.

I have a small business online, with Shopify. My website has been incorrectly flagged by apple as adult content and my customers cant access my website, but I sell soap dispensers and cleaning bottles.

This has been happening a lot in the past week and more over the last 24 hours, but over the last 2 years it wasnt an issue for me.

Can you help me please there has been mutliple reports and I am losing sales.

I was able to recreate the issue on my own devcice by going to Settings → Screen Time → Content & Privacy Restrictions → App Store, media, web and games → Web Content → Limit Adult Websites

Once I turned that on, I too could no longer access my website. But as you can see, I don't have any adult content on my website. And if customers try to hit allow website, they are not able to verify their age. and regardless, this should not be happening in the first place.

thank you

Posted on Nov 7, 2026 10:29 PM

1 reply

brbo

Level 8 (45,179 points)

Nov 8, 2026 12:32 AM in response to CindyAmelia

Hello @CindyAmelia

welcome to this Apple (user-to-user) Community!

Re: "Apple devices are incorrectly blocking my small business website as adult content".

As we are all Apple customers, just as you are, in the community, no-one here can make the changes you need made. Also, Apple is not here, and is unlikely to see your post to us. We'd like to help however.

(1) Perhaps Shopify has some guidelines available to help businesses with ensuring their websites remain accessible to all, or conform to governmental age regulations in your country.

(2) Age verification: If you haven't seen it already:

Apple Support's linked article below does provide some useful tips for success with verification: See: If you’re asked to confirm that you’re an adult - Apple Support

(3) We do not know if your small business uses any of Apple's business services.

If so, you would likely have access to business support contacts at Apple.

Assuming it doesn't:

There are various ways toward taking the next step in contacting Apple.

You could contact Apple Support via their support website:

(online chat / phone / email etc) https://support.apple.com/

Apple provides phone numbers around the world: In the linked article below:

Scroll to "Connect with Live Support" to choose your country or region:

https://support.apple.com/106932

Apple provides a feedback website: https://www.apple.com/feedback/

They are unlikely to reply, yet your feedback will be carefully read and logged.

If others are reporting a similar issue, Apple may choose to investigate the issue.

All the best :-)