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DSterz
User level: Level 1 (4 points)

iPhone 18 Pro group messages not working after switching from Android

Switched from android to iPhone 18 pro group messages not working, can’t send, sometimes receive. Spent 3.5 hours with Verizon, couldn’t fix it, they sent me another phone, same problem. All settings correct, reset network settings, restarted phone, nothing has worked. Please help

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Posted on Nov 7, 2026 8:48 PM

2 replies

SravanKrA
User level: Level 10 (454,138 points)

Nov 7, 2026 11:23 PM in response to DSterz

To activate iMessage and FaceTime using your Phone number 

  1. First, check to know whether you have an SMS plan enabled for at least one SMS*** with your carrier. Contact your Carrier (Cellular Service Provider), the agency that issued the SIM to you
  2. If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One international SMS*** Only)
  3. If you can't turn on or sign in to iMessage or FaceTime - Apple ...


*** You may not have an SMS plan (Domestic & International) enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc. does not provide SMS services.


SravanKrA
User level: Level 10 (454,138 points)

Nov 7, 2026 11:23 PM in response to DSterz

You may not have an SMS plan enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc. does not provide SMS services.

Originally posted at discussions.apple.com/thread/256390565