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Auds912
User level: Level 1 (4 points)

iPhone Face ID not recognizing user and missing Touch ID

Why did iphone remove the thumbprint option??? The face ID rarely recognizes me and then requires me to enter my passcode while driving. I have reset it sooooo many times but it's still is a nightmare. I went and got an Iphone SE 2022 just for the thumbprint option and had to eat the cost of the iphone 16. Any help or suggestions is welcome Thanks

Posted on Nov 7, 2026 6:33 PM

1 reply

Chattanoogan
User level: Level 8 (43,489 points)

Nov 7, 2026 7:34 PM in response to Auds912

FaceID has been in-use since the iPhone X so it’s a fairly mature technology.


In my own family’s experience — as well as my colleagues at work — it’s been VERY reliable on all phones and iPads since it was introduced.


The sort of difficulties you describe are unusual and may indicate an underlying hardware issue.


Consider having your phone evaluated either by Apple, or by an Apple-authorized service provider.


https://support.apple.com/




Originally posted at discussions.apple.com/thread/256390550