User level: Level 1 (4 points)I have AppleCare. And the back of my phone is damaged. Instead of replacement, can I update the phone as well?
Posted on Nov 7, 2026 4:43 PM
User level: Level 10 (462,771 points)Nov 7, 2026 7:21 PM in response to DaveCour
You will need to do the mathematics but your old device would be either be repaired or replaced with an identical model. There would be a deductible. If you want a newer model then you could consider trade-in, though it would be less because of the damage.
For the iPhone Service Answer Center click here --> https://support.apple.com/iphone/repair/localeselector
Select your country.
For a cost estimate:
- Scroll down to "Get an estimate"
- Enter the service required
- Enter the iPhone model you have
- Enter the version of that model
- Click "Get estimate"
To get more information about the Apple Trade In service click on the link --> https://www.apple.com/shop/trade-in
- Don't miss the FAQ at the very bottom.
If uncertain about the type of coverage you have, check Your Service and Support Coverage by clicking here --> https://checkcoverage.apple.com/
or check on the device itself (if using iOS 12.2+):
Settings > General > About > Coverage
User level: Level 9 (72,811 points)Nov 7, 2026 6:21 PM in response to DaveCour
Any warranty or AppleCare replacement is the same exact model that you have.
Their is no upgrading through the warranty or AppleCare replacement.
User level: Level 8 (43,489 points)Nov 7, 2026 5:06 PM in response to DaveCour
If you mean AppleCare+ it would possibly be considered “screen/back” or “accidental” damage and covered with a deductible.
(Note that exact coverage might vary by region)
You’ll not receive a “newer hardware” phone in this process. (i.e. an iPhone 17 for a damaged 15)
More info here:
https://www.apple.com/applecare/
Originally posted at discussions.apple.com/thread/256390525