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Vrash1234
User level: Level 1 (4 points)

Find My iPhone 17 turned off and device removal from Apple ID

My Iphone 17 was stolen  I marked it Lost through my remote Apple id login . I have received whatsapp message "Dear‎ Customer, We‎‎ have‎ detected‎ here‎‎ on‎‎ our‎‎ systems‎ that there‎ is‎‎ a‎‎ device‎ in‎‎ Lost‎ Mode and‎‎‎ it‎‎‎ is‎‎ associated‎‎ with‎‎ this‎ number " and When I opened the link I received the mail that my find my device is turned off and on Apple login displaying that device will be removed from Apple ID after 30 days How can I turn on my Find my Iphone again and do not get my Account ID remove from Iphone ?



Posted on Nov 7, 2026 2:23 PM

4 replies

Chattanoogan
User level: Level 8 (43,489 points)

Nov 7, 2026 2:34 PM in response to Vrash1234

First, that email was a scam from the criminals.


Hopefully you didn’t provide ANY of your Apple credentials to the web page they probably provided.


If you did, you were scammed; your Apple Account is now compromised.


https://support.apple.com/en-us/102560


Regardless, your phone is gone.


See the steps to be taken here:


https://support.apple.com/en-us/120837






Johnathan Burger
User level: Level 9 (72,811 points)

Nov 7, 2026 2:30 PM in response to Vrash1234

Apple didn’t send you a message about your stolen or missing iPhone.

Apple doesn’t get involved with lost or stolen devices.

Apple would never use WhatsApp to send you any kind of communication.


If you followed a link in the message, which you should never do, and entered your Apple ID and password you gave it to the bad guys.

They now have your username and password.


The only way to reactivate find my would require you to have the iPhone in your possession.


Also go here:

https://support.apple.com/en-us/102560


Signs that your Apple Account has been compromised

  • Apple notifies you (notification or email) about account activity that you don't recognize (for example, if your Apple Account was signed in to on a device that you don't recognize or your password was changed but you didn't change it).
  • You receive a two-factor authentication code (either on a trusted device or via text message) that you didn't request.
  • You notice unusual activity, such as messages that you didn't send, deleted items that you didn’t delete, account details that you didn't change or don't recognize, trusted devices that you didn't add or don't recognize, or purchase activity that you don't recognize.
  • Your password no longer works.
  • Your device was locked or placed in Lost Mode by someone other than you.



Servant of Cats
User level: Level 9 (55,707 points)

Nov 7, 2026 8:45 PM in response to Vrash1234

If a remove request has been made, there is no way to undo that remotely. Did you, perhaps, receive a message that claimed to be from "Apple", the "Police", etc. – but that was actually a "phishing" message designed to steal your Apple Account ID and password so the criminals could get into your account to make the request?


You can, however, report the theft to the police, and to your carrier – and ask your carrier to blacklist the phone. If they do, no carrier who honors the blacklist will ever provide cellular service to that phone again.

Jeff Donald
User level: Level 9 (64,078 points)

Nov 7, 2026 2:49 PM in response to Vrash1234

Please follow the great advice provided by the previous posters. However, for reference for you and future readers, Apple will never contact you through WhatsApp. WhatsApp is not an Apple product and will never be used for official support, messaging etc.


Apple will only communicate with you through the communication channel associated with your Apple Account.


Learn about how not to be a victim of Social Engineering.


Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support

Originally posted at discussions.apple.com/thread/256390488