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Unable to reset password for secondary Apple ID associated with main email

How do I reset my password for a 2nd account associated with my email?


I have a 2nd account that doesn't contain a domain. For example, if my main account is [email protected], I have a 2nd apple account named "joeuser" (without the domain part)? The problem is, that 2nd account, which is very old, is associated with my current main account email and phone number. Every time I try to reset the password, it asks me to enter an email or phone number. First time I tried this, I entered my email (ex. [email protected]) and I ended up changing the password for [email protected] and not for joeuser. I'm doing this because apparently I have a few shows I purchased through iTunes using the old account (joeuser) and I'm not able to play them because I can't remember the password.

8 replies

I already tried iforgot.apple.com. I wrote "Every time I try to reset the password, it asks me to enter an email or phone number. First time I tried this, I entered my email (ex. ***@mac.com) and I ended up changing the password for ***@mac.com and not for ***."


my domainless account name was registered with the same email address as my current apple ID which uses that email address.



[Edited by Moderator]

From Siri AI:

I stated in my post that the apple account was very old.



Adamtki wrote:
I stated in my post that the apple account was very old.

And nothing I said conflicts with this assertion.

I am out of ideas.


i hope you can find a solution. Maybe someone else can assist. Good luck.