User level: Level 1 (4 points)apple support sent my iphone 16 (bought in march) and said it didnt have an issue. Has anyone had this issue and was it able to be resolved?
Posted on Nov 7, 2026 6:06 AM
User level: Level 1 (4 points)Nov 7, 2026 8:33 AM in response to LD150
I don’t have an apple kiosk/authorised apple repair, reseller nearby l, so I print a label and post it away, they just sent it back to me having not found any issues.
If I hard reset the phone , sometimes 3 or 4 times in a row, it will go back to normal for a few hours. It seems when it’s inactive for a while I.e charging or something, that’s when the green screen flicks back into life. It’s odd and annoying, that I have to open a ticket again, but this time be more descriptive, yay -
User level: Level 10 (199,348 points)Nov 7, 2026 6:58 AM in response to nickola240
The screen will need to be replaced. You can find a list of Authorized Apple Service Providers (AASP) in your area by tapping on the link below:
If you have AppleCare+ coverage, the cost will likely be about $29 (U.S.)
If you do not have AppleCare+ coverage, the cost will be about $300 (U.S.)
User level: Level 10 (107,674 points)Nov 7, 2026 6:34 AM in response to nickola240
Looks distinctly like a broken screen or digitiser. Take it to an Apple Store.
Originally posted at discussions.apple.com/thread/256390286