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BigIssues
User level: Level 1 (4 points)

iPhone 16 battery not recognized and won't charge after iOS 27.2 update

We update the ios27.2 and we can no longer charge our iphone 16. It says battery not recognised. And we purchase the phone at Apple Store and no repairs have been made since purchase in 2025. This is new. Is Apple reselling us a bad phone? If not, are they selling us fake apple battery? We shall find it out as we have booked a service today. Will report about it later when we find out whats going on. Lucky, we still have Apple Care for 3 more weeks.

Posted on Nov 7, 2026 1:49 AM

1 reply

Jeff Donald
User level: Level 9 (64,078 points)

Nov 7, 2026 3:32 AM in response to BigIssues

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple

Originally posted at discussions.apple.com/thread/256390192