Account restricted or locked

Hello,

I see you apparently have an account access problem but have not provided the exact error message which would indicate a specific solution such as those in this support article: https://support.apple.com/102640

● https://support.apple.com/HT208856 or "You cannot login because your account has been locked”you might be able to request reactivation by tapping Continue right from the alert, if available. If that does not work, Apple provides a link for this specific issue. Tap or click here and choose a self-help or contact method ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .

● If your account has been disabled for “security reasons” the solution is to reset your password as outlined in this article: https://support.apple.com/102656

If you find you can’t sign in, reset your password, or receive verification codes, request account recovery as outlined later in the support article (direct link —> https://support.apple.com/102656#:~:text=If%20you%20can%27t%20reset%20your%20password%2C%20request%20account%20recovery ). More detail in —> https://discussions.apple.com/thread/255401538?answerId=260044580022#260044580022 For additional assistance from Apple, go to: https://support.apple.com/106932 and try to connect with live support.

● If your account says “Account [is] locked”, or it is inactive, you might be able to request access to your account by tapping Request Access right from the alert, or by using this link —> https://iforgot.apple.com/unlock

If that does not work, this link (versus one taking you to the general support page) is the most direct way to get to the people helping you with this —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626

A telephone number may be provided at the bottom of this support article --> https://support.apple.com/HT201232

● Additional reasons (e.g., “This account is locked and cannot be used “ = https://support.apple.com/102640#:~:text=If%20you%20can%E2%80%99t%20regain%20access%20to%20your%20Apple%20Account):

According to various posts, Apple may permanently lock accounts for other reasons. See https://www.apple.com/legal/internet-services/itunes/us/terms.html#:~:text=By%20creating%20an%20account (sections A, C and F in particular) and https://www.apple.com/legal/internet-services/itunes/us/terms.html (sections iV and VII in particular). That may be the case here if none of the previous reasons in the locked accounts support article apply to you. If it isn’t apparent, contact Apple and ask if that is the situation, but don’t expect them to tell you why. You, or somebody who has managed to get access to your account, are likely doing something Apple is interpreting as account misuse. You will have to see if these activities could be construed—rightly or wrongly—as meeting any of Apple's conditions in the terms documents. You will need to create a new account and avoid doing things that may have caused the other account to be locked.

In this situation you may be able to still use your equipment with a new account or even no account at all. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.

*Apple recommends you "Keep your receipt after you buy an Apple device" --> https://support.apple.com/102264

Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…

If your Apple Account is locked, not active, or disabled - Apple Support

Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…

Contact Apple Support - Apple Support

~Katana-San~

So what is it that you are seeing. Here is the Support Article for a Locked account and Disabled account with the steps to follow for each one.

https://support.apple.com/en-us/102640