User level: Level 1 (8 points)How do I reset my phone after clicking on a phishing email? Malwarebytes told me to contact Apple and have them reset my iPhone. I barely know how to turn it on or off. Do I have to drive to the Apple Store- 40 minutes each way?
Posted on Nov 6, 2026 2:54 PM
User level: Level 1 (24 points)Nov 6, 2026 3:05 PM in response to Oldgoat912-
you don’t need to reset it or go to the Apple Store. just tapping a link in a phishing email won’t infect your iPhone. phishing is someone trying to trick you into giving them your info or downloading something.
if you typed your Apple Account password on the page that opened, change it in Settings > [your name] > Sign-In & Security. if you entered card info, call your bank. if you didn’t enter anything or download anything, then you’re all set.
User level: Level 10 (107,674 points)Nov 6, 2026 3:07 PM in response to Oldgoat912-
Malwarebytes is probable exaggerating.
What did you actually do after opening it? Simply opening a mail cannot do anything in iOS, you have to do something positive like signing into a site and putting in detail, Or you installed an app, in which case uninstall it from the App Library view.
User level: Level 9 (55,707 points)Nov 6, 2026 6:10 PM in response to Oldgoat912-
If the OP installed an app that the "phishing" email said to install, they should be sure to cancel any subscription (including any "free trial" that automatically converts to a paid subscription). Just removing an app isn't enough to get rid of a subscription.
Originally posted at discussions.apple.com/thread/256390016