iPhone touch screen issues after third-party replacement

Unfortunately, Apple will not touch a phone that has been tampered with by an unauthorized third party shop using unauthorized technicians and non-genuine parts.

All that you can do is take the phone back to the shop that you used before, or another shop. Unfortunately, unauthorized shops have no access to genuine Apple parts, so you may be looking at an unhappy ending here.

I’ve been told by a former store manager that Apple may be willing to replace the screen if there was no other damage done by the shop that replaced it. Make a Genius Bar appointment and ask; we users in this forum can’t answer for Apple. Genius Bar Reservation and Apple Support Options - Apple

I'll be amazed if Apple agrees to repairs, but you can try your luck if you want.

More likely, they will offer you a refurbished phone at a reduced price.

Good luck.

Kacti wrote:

I have read posts by multiple people who have had similar experiences and said that Apple have replaced their screen? Is there anything published by Apple that says they will not replace my screen at all?

Well it is in the warranty terms under unauthorised modification. If you are paying you may be lucky but the AI judge has put the pessimistic view as top reply

Hello~ You can take it to Apple if you like…perhaps they will make an exception but we as your fellow forum members can’t speak or speculate as to what Apple will do. I would expect that they would not even open your iPhone. Hopefully the third party installation didn’t do other damage. You would have been much better off to have taken it in to Apple.

~Katana-San~

I have read posts by multiple people who have had similar experiences and said that Apple have replaced their screen? Is there anything published by Apple that says they will not replace my screen at all?