iPhone 14 Pro issues and part errors after third-party repair

I have the iPhone 14 Pro

carrier unlocked, paid cash..

i had to take it to a repair shop to get it fixed, the display, and the rear glass were completely shattered.

entering the shop I was ensured that it would be put back the way it was, and with new parts it was going to be expensive. They charged me 370$, but I gave them $400 so they could have a tip for prioritizing my device.

im now looking at a phone that feels much heavier than what it was before, the screen is literally raised off the frame and the back I don’t believe is even glass… looks like plastic..

im also getting “Unknown” errors for the display, battery, and camera.

what should I do? What did they do to my device and should I be worried?

Posted on Nov 6, 2026 11:07 AM

2 replies

Bob Timmons

Level 10 (199,348 points)

Nov 6, 2026 11:46 AM in response to Qahy

A third party shop has no access to genuine Apple parts, so that explains a lot here.

All that you can do is take the phone back to the same shop again. Ask for a refund, since repairs were not done correctly.

Unfortunately, Apple will not touch the phone now, so the option to have an authorized Apple shop repair the phone is gone.

Painful lesson learned. You are probably looking at a new phone.

Lawrence Finch

Level 10 (244,490 points)

Nov 6, 2026 11:18 AM in response to Qahy

They clearly didn’t know what they were doing. You can try taking it back to the same shop, but there are no other options, as Apple will not repair a device fixed by a 3rd party.

Originally posted at discussions.apple.com/thread/256389909