Unable to Purchase AppleCare for Brand-New iPhone 18 Pro Max (Hong Kong Model) in the UAE
Unable to purchase AppleCare for iPhone 18 Pro Max (Hong Kong Model) in UAE
Posted on Nov 6, 2026 7:51 AM
Unable to Purchase AppleCare for Brand-New iPhone 18 Pro Max (Hong Kong Model) in the UAE
Posted on Nov 6, 2026 7:51 AM
Nov 6, 2026 9:36 AM in response to DiabloDude71
That is likely because AppleCare, AppleCare+ and Apple Care One plans are only valid in the country for which the iPhone was originally intended. This language is common in all those plan documents:
You will need to ask Apple for the reason but they do ot respond here. As other end users, we respond based on our experiences, observations, and review of Apple documents, but cannot give you an official or binding answer.
The pertinent AppleCare warranty documents are linked from this page if you wish to review:
https://www.apple.com/legal/sales-support/
Nov 7, 2026 4:08 AM in response to DiabloDude71
Hi, I agree with Allan Jones that you’ll need to ask Apple Support about why you’re being told you cannot purchase Apple Care. There is a limited time from date of purchase until Apple Care is not available. The time varies by country and region but generally is 60 days.
However, Apple Care coverage may vary. For example, several years ago I had the screen replaced on a 3 year old iPad Pro in the UK. This past summer my wife needed repairs on here iPhone 16 Pro Max and again the device was repaired using Apple Care. There may be restrictions and limitations on some repairs but generally the coverage is worldwide.
Here is what the AppleCare+ agreement specifically says,
“Service will be limited to the options available in the country where you request service. Service options, parts availability and response times may vary. If service is not available for the Covered Equipment in a country that is not the country of purchase, you may be responsible for shipping and handling charges to facilitate service in a country where service is available. If you seek service in a country that is not the country of purchase, you must comply with all applicable import and export laws and regulations and beresponsible for all custom duties, V.A.T. and other associated sales taxes and charges. For international service, Apple may repair or exchange products and parts with comparable products and parts that comply with local standards.”
Here is a link to the AppleCare+ terms and conditions for iPhones and other items purchased in Hong Kong. The text above is taken from the pdf. linked below.
https://www.apple.com/legal/sales-support/applecare/applecareplus/2503/250304_applecareplus_hken.pdf
https://www.apple.com/legal/sales-support/applecare/countrylist.html
You’ll note AppleCare+ Theft & Loss is sold in both Hong Kong and UAE.
Nov 7, 2026 1:11 AM in response to Allan Jones
Thanks
sounds logic
Originally posted at discussions.apple.com/thread/256389823