I bought a new phone. The model number begins with the digit 5. Could you please tell me whether this is a brand-new phone or a refurbished one?
Is a phone with a model number starting with 5 new or refurbished?
Posted on Nov 6, 2026 2:30 AM
I bought a new phone. The model number begins with the digit 5. Could you please tell me whether this is a brand-new phone or a refurbished one?
Posted on Nov 6, 2026 2:30 AM
Nov 6, 2026 2:37 AM in response to AnnaPogodkina
You can’t reliably establish whether the phone is new from that first digit alone. A 5 prefix has been reported in connection with third party refurbished iPhones, so it deserves investigation, especially if the seller advertised it as new.
Look in iPhone > Settings > General > About for Parts > Service History. On supported iPhones and software versions, this can identify replaced components, including parts marked Genuine, Used, or Unknown. Its scope varies by model, so it is not a complete certificate that a phone has never been used or repaired.
Follow up with the merchant and contact Apple Support in your country or region for verification.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Nov 6, 2026 3:37 AM in response to AnnaPogodkina
Only Apple or the merchant can tell with 100% certainty. However, every indication is it’s refurbished, has no warranty from Apple, but may have a limited warranty from the refurbisher and/or merchant.
Nov 6, 2026 3:09 AM in response to AnnaPogodkina
That’s further indication of a refurbished device. What about the parts?
Nov 6, 2026 3:33 AM in response to Jeff Donald
There is no service history with replaced components in the settings
Nov 6, 2026 3:01 AM in response to Jeff Donald
In the "About this device" settings, the warranty information indicates that the warranty period expired in January 2007.
Nov 6, 2026 3:47 AM in response to Jeff Donald
Thank you for your response and for the time you’ve taken!
I intend to file a complaint with the seller, as they sold me a refurbished iPhone—presenting it as new—without disclosing this fact.
Nov 6, 2026 3:51 AM in response to AnnaPogodkina
You’re welcome and I hope everything works out for you and that you have a great weekend!
Originally posted at discussions.apple.com/thread/256389686