User level: Level 1 (5 points)My iPhone 13 display suddenly started blinking and turned completely solid green. Recently I upgraded to iOS 18. Apple auth Service center is asking 33K INR for replacing the display, which is more then half amount of my phone!
Did anyone face this? any resolution?
Posted on Nov 6, 2026 3:36 AM
User level: Level 10 (454,138 points)Nov 6, 2026 5:22 AM in response to ajay_r
Facing Green / Yellow Screen issues? Here's what worked for me:
After the iPhone starts...
1️⃣ Backup on iCloud/iTunes
2️⃣ Log out of Apple ID
3️⃣ Erase (Keep eSIM Data)
❌ DO NOT restore from backups! Set up as a new iPhone. Wait 2-3 days - no issue! That Indicates...
✅ No hardware/ iOS issue
Now...
📦 Restore data gradually
🔍 Find app/settings causing the screen flickering
User level: Level 9 (64,078 points)Nov 6, 2026 3:52 AM in response to ajay_r
You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US, please call 1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
User level: Level 1 (5 points)Nov 6, 2026 5:11 AM in response to Jeff Donald
I performed the diagnostics at Apple's authorized service center, connected with Apple support, and created a Case record. My phone is currently out of warranty. The diagnostic report clearly says there is no physical damage or liquid entry in the phone, and it is completely an internal failure. The repair cost quoted here is ₹33,000 INR, which is more than half the price of the phone itself - even if we go with that, the display warranty is just 3 months.
I am demanding an exception since this is not due to physical damage and is completely a manufacturing issue I am not the only one facing this, as thousands have reported the exact same problem. The support team gave me false hope in every call, promising to try for an exception approval and scheduling callbacks for the next day at noon, only to ghost me without calling back. After speaking to 5 different support persons, the final one simply said they can't help just because the phone is out of warranty. They are simply giving false hopes and wasting a consumer's time!
User level: Level 10 (199,348 points)Nov 6, 2026 5:35 AM in response to ajay_r
After speaking to 5 different support persons, the final one simply said they can't help just because the phone is out of warranty.
You have posted to a user-to-user site. We are all users here.....just like you. We have no say in decisions that have been made by Apple.
What is it that you think we can do to help you?
User level: Level 1 (5 points)Nov 8, 2026 1:25 AM in response to SravanKrA
Thanks, Sravan. I didn’t try these steps, but the next day the green color and flickering went away on their own, and I haven’t seen any issue for the last 2 days.
At first there was a green patch at the top right edge, beside the camera notch, with a thin horizontal white line near it. The next day the whole screen was green and flickering. Now the full-screen green, the patch and the line are all gone.
I don’t know what caused it or why it went away. If anyone knows the reason, I’d like to understand.
User level: Level 9 (64,078 points)Nov 6, 2026 6:27 AM in response to ajay_r
Apple Support determines what is covered in their warranty and for how long it is covered. Apple Support does not have the authority to alter the terms and conditions of the warranty. In addition, your asking fellow community members and addressing people just like you, not Apple Support.
Apple Retail Store managers may have slightly more leeway than online support, but only for a device slightly out of warranty. How old is your iPhone, 3 years, 4 years? What exactly?
Any exceptions must come from Apple. You can contact them at the address below.
Corporate Address
Apple
One Apple Park Way
Cupertino, CA 95014
User level: Level 1 (5 points)Nov 8, 2026 1:15 AM in response to Jeff Donald
I understand this is a user forum and that only Apple can approve an exception. I’m sharing my experience here because others with the iPhone 13 may be facing the same sudden display failure.
My iPhone is 3 years old.
User level: Level 1 (5 points)Nov 8, 2026 1:33 AM in response to Bob Timmons
I know the community can’t change Apple’s decision. This was my first experience with Apple’s customer support. I was told to get a paid diagnostic for an exception review, and they provide hope and I was promised callbacks on three occasions, but I never received any of those calls.. I’d like to know if anyone else has had a similar experience... Thanks!
Originally posted at discussions.apple.com/thread/256389654