Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.
mdpaynes
User level: Level 1 (8 points)

Defective iPhone 17 Pro. Repair or Replace.

My iPhone 17 Pro, which is running the most current software, is two months old and has been diagnosed with two hardware issues. The cellular antenna and logic board need to be replaced. I have asked that my phone be replaced rather than repaired due to the age of the phone and the fact that it has major hardware defects. Apple management is telling me that they can’t replace the phone and that my only option is to have it repaired. I don’t think that I should have to accept a repaired phone when a defective phone, with major hardware issues was sold to me 2 months ago. Has anyone been in a similar situation and had luck with getting a replacement rather than a repair?

Posted on Nov 5, 2026 12:18 PM

4 replies

Jeff Donald
User level: Level 9 (64,078 points)

Nov 5, 2026 12:37 PM in response to mdpaynes

Hi, the repair is covered under Apple one year limited warranty. At Apple’s discretion, they can repair or provide a replacement iPhone. Depending on the country or region of purchase you may have additional consumer rights.


A board replacement is a fairly standard repair and normally is completed with 24 to 48 hours of when you drop it off. There really isn’t an option at this point for a replacement iPhone. Online Apple Support has no leeway in regard to the terms of the warranty. An exception will not be granted.


Apple Retail Store management has a little more leeway, but not enough to grant an exception and offer you a replacement. I can say this with confidence being a former Apple Store manager. There are possible exceptions, but this isn’t one of them. The terms of the warranty are explicit. Sorry.

lobsterghost1
User level: Level 10 (233,174 points)

Nov 5, 2026 12:28 PM in response to mdpaynes

Apple Warranty says an iPhone which can be repaired, will be repaired. As consumers, we have to abide by the legal and specific warranty from Apple. As it relates to this forum, this is a user to user only forum. We are not Apple here, nor do we have any ability to influence or change Apple's position on what they are willing to do on your device. If I were you, I'd let Apple do what they told you they'd do and you should be just fine.

sberman
User level: Level 10 (280,982 points)

Nov 5, 2026 12:22 PM in response to mdpaynes

Apple determines the remedy.

Originally posted at discussions.apple.com/thread/256389411