User level: Level 1 (4 points)Apple asked that I turn off "find my" for an express replacement but I can't. It says Find My is required while "Stolen Device Protection" is turned on.
Posted on Nov 5, 2026 12:07 PM
User level: Level 10 (199,348 points)Nov 5, 2026 12:17 PM in response to julesfay
If you are unable to turn off Find My, this is almost always an indication that you have enabled Stolen Device Protection on the iPhone. You will need to turn off Stolen Device Protection before you will be able to turn Find My off.
Tap Settings > Face ID & Passcode.
Enter your iPhone passcode.
Toggle off Stolen Device Protection (there may be a security delay when you do this)
Now go back to your Apple Account settings and disable Find My
User level: Level 10 (233,174 points)Nov 5, 2026 12:17 PM in response to julesfay
julesfay wrote:
Apple asked that I turn off "find my" for an express replacement but I can't. It says Find My is required while "Stolen Device Protection" is turned on.
You need to turn off Stolen Device Protection. If your phone is damaged (a likely reason you need express replacement), see this link --> https://discussions.apple.com/docs/DOC-250009915
Originally posted at discussions.apple.com/thread/256389370