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iStyle repair schemes to hide their mistakes

I brought my iPhone 18 Pro in on October 27, 2026, because the back glass started peeling not even a month after I bought it. They accepted it under warranty and filled out an initial diagnostics form, but they didn't let me see what they wrote and only handed me a tablet just to sign. The phone was in pristine condition with zero scratches. Later, when they emailed me the diagnostic form, I saw they had marked a scratch on the bottom left corner (which wasn’t there), stated that I somehow had "no manufacturer warranty" after owning the device for less than a month, and claimed that I was merely speculating that the glass was peeling—even though it was visibly and physically detached. When I picked up my phone from their repair center the next day, I discovered they had completely gouged and scratched the top and bottom inner parts of the frame where it meets the glass. I immediately went back inside and confronted the employee. He looked at it and admitted that their press machine must have scratched the phone, and accepted it for another repair. The exact same shady process happened again: no form shown to me beforehand, just a tablet for a blind signature. When I got the new email form, it still said "No manufacturer warranty" (though this time they checked "iStyle Comfort"), completely omitted the heavy frame scratches they caused, and falsely claimed I returned it because of a "bulge" in the back glass!  emailed them for updates with zero reply, and I still have no idea what is happening to my device. Apple really needs to revoke their license and partner with someone competent! Looking at their reviews online, it makes total sense why they barely scrape together a 2-star rating anywhere.

2 replies

I'm sorry for the frustration and inconvenience, but you are not writing anyone from Apple here. This is a user to user only forum, not Apple Support. Your frustration is understandable, but as users only on this user only forum we can't do anything to help you. You're going to need to continue to work this out with iStyle. They are evidently Apple Authorized, but they are NOT Apple, nor owned by Apple.

Show them the detailed photos you took of the phone from all angles.


You photographed it before handing it over, yes??


If no then you have no case, lesson learned.