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Oyinabibu
User level: Level 1 (4 points)

Can’t remove trusted device from web or phone’s settings.

i can’t log out of a trusted device that i do not have access to any longer on web, and neither can i remove it from settings cos its not even bringing up any trusted device from the phone’s settings.

everything is greyed out on the phone’s apple account in settings.

sign out is greyed out

personal information

payment and shipping


they’re all greyed out.


i really need help with this.

Posted on Nov 5, 2026 8:32 AM

7 replies

Mac Jim ID
User level: Level 10 (105,996 points)

Nov 5, 2026 10:42 AM in response to Oyinabibu

Oyinabibu wrote:
Yes, it says I can’t remove trusted account from web…

Sounds like you have Stolen Device Protection turned on then that will prevent removing the Trusted Account on the web.


The bigger issue here is that you cannot make any account changes and that is the reason you cannot sign out of a Trusted Device. Give these a try:

  • Stolen Device Protection can also prevent account changes when not in a familiar location determined by the OS. Try turning it off here: About Stolen Device Protection
  • Instead of just turning off Content & Privacy Restrictions, try turning off Screen Time completely at Setting > Screen Time, and scroll to the bottom to Turn Off Screen Time. If you have a Screen Time Passcode set, you will need to remove that first.
  • If you are a member of a Family Sharing group, the Organizer will have to remove the restriction from their device. Nothing you do on your device will allow access when in a Family Sharing group managed by the Organizer.
  • If you have MDM software installed, you may be prevented from Account changes. Check if you have anything showing at Settings > General > VPN & Device Management.
LD150
User level: Level 10 (107,674 points)

Nov 5, 2026 9:34 AM in response to Oyinabibu

Settings, Screen Time, Content & Privacy Restrictions, Turn off the main Switch

lobsterghost1
User level: Level 10 (233,174 points)

Nov 5, 2026 8:39 AM in response to Oyinabibu

Did you go to account.apple.com?

Oyinabibu Author
User level: Level 1 (4 points)

Nov 5, 2026 10:14 AM in response to LD150

I’ve done this, still nothing..

Oyinabibu Author
User level: Level 1 (4 points)

Nov 5, 2026 10:15 AM in response to lobsterghost1

Yes, it says I can’t remove trusted account from web…

LD150
User level: Level 10 (107,674 points)

Nov 5, 2026 11:36 AM in response to Oyinabibu

Oyinabibu wrote:
Yes, it says I can’t remove trusted account from web…

Trusted Device, surely?

Oyinabibu Author
User level: Level 1 (4 points)

Nov 5, 2026 8:33 PM in response to Mac Jim ID

I turned this off now, after waiting about 5 minutes or so for the delay thingy.

I am still restricted 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

this is so frustrating.

Originally posted at discussions.apple.com/thread/256389310