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igokul
User level: Level 1 (4 points)

iPhone 13 display shows black screen and green line

Hello Apple Community,

I am facing a sudden display issue with my iPhone 13 and would appreciate some help.

My iPhone screen suddenly went completely black, and a green line appeared near the top corner of the display.

I had installed an iOS software update approximately 1–2 weeks before this issue occurred. The problem appeared unexpectedly.

There is no known physical damage to the device.

I would like to know:

  1. Has anyone else experienced this issue on their iPhone 13?
  2. Could this be related to an iOS update or an OLED display defect?
  3. Is Apple offering any complimentary display replacement for affected iPhone 13 devices?

I would appreciate any advice or guidance from Apple Community members or anyone who has experienced the same issue.

Thank you.

Posted on Nov 5, 2026 8:16 AM

4 replies

Lawrence Finch
User level: Level 10 (244,490 points)

Nov 5, 2026 8:27 AM in response to igokul

  1. People sometimes do have display issues
  2. If it was an iOS update it would have occurred immediately, not a week later, so most likely it is a display failure. Stuff happens.
  3. There is no current service plan for the issue you have, which is not widespread. If you have AppleCare+ a screen replacement would be covered, otherwise here is how to proceed: iPhone Screen Repair & Replacement - Official Apple Support. However, as you have a 5 year old device it might be more cost effective to put the screen replacement cost towards a newer device.

Here are all current Apple “recall” programs: https://support.apple.com/service-programs


One thing - Have you tried a forced reset:


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo (this might take longer than 10 seconds), and DO NOT SLIDE TO POWER OFF.


The operative word here is QUICKLY for the first two buttons, then a long hold for the SIDE button; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


lobsterghost1
User level: Level 10 (233,174 points)

Nov 5, 2026 8:29 AM in response to igokul

No one on this user to user only forum can diagnose what happened. But the main culprits could be:


  1. On an iPhone which is likely 5 years old, the battery was failing.
  2. The logic board has failed.
  3. The screen has failed.


Whichever it may be, you need to schedule an appointment at your closest Apple Store Genius Bar or Apple Authorized Service Provider (like BestBuy in the US) and have the phone tested for service options/costs.


https://www.apple.com/retail/geniusbar/


Bob Timmons
User level: Level 10 (199,348 points)

Nov 5, 2026 9:44 AM in response to igokul

You already told us about the issue.


What did the technician say when you took the iPhone in for service?



Originally posted at discussions.apple.com/thread/256389306