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Trade in label problems

I’m looking for some help with my trade in. Apple sent a kit with the return label under my address label. When I peed it off to get to the return label so much ink came off that UPS cannot scan it.

After an hour with support they sent a new kit…same problem. After another hour with chat, the only option is to get another kit or go to the nearest Apple store over an hour away. How can I get them to just send a label that isn’t attached to the box already. The support person said that the labels are in the box, which is wrong. They also don’t seem to have the technology to just email a label for me to print.

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