先前購買的賬單問題

If a message says 'billing problem with previous purchase' or 'verification required', try the things in this article -->

https://support.apple.com/HT213348

You get a billing problem message because there is a problem paying for something a person bought in the past and this needs to be resolved before Apple will let you make a new purchase, even free items. It isn't a problem with a specific item, it's with the payment method used by you or—in the case of Family Sharing—the Family Organizer.

Get the payment method owner to review their payment methods as in this document: 'Add a payment method to your Apple ID' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266

- Payment methods with a problem will appear in red. This document tells you how to update problem payment methods --> https://support.apple.com/HT213276

- If the person is updating an old card and has ongoing subscriptions the person may need to first add the new card and make it the primary payment method before deleting the old card.

Related documents:

If the payment method is declined in the App Store or iTunes Store, click here --> https://support.apple.com/HT203005

"There is a billing problem with a previous purchase." = "you have an unpaid balance in the App Store or iTunes Store"

- 'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905

If none of the self-help solutions resolve your situation then ask Apple for help. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

______

Apple 支持社区

https://discussionschinese.apple.com/welcome

Apple 無法為您帳戶中的一項商品或訂閱取得資金。

(265454)