Apple ID / iCloud account.

I recently purchased a phone number from my mobile service provider. However, I discovered that the previous owner of this number had linked it to their Apple ID / iCloud account.

I am now the legitimate owner of this phone number, but I cannot add it to my own Apple ID because it is still associated with the previous owner's account.

I would appreciate your assistance in removing this phone number from the previous owner's Apple ID so I can use it with my own account.

I can provide proof of ownership of the phone number from my mobile service provider if needed.

Posted on Nov 5, 2026 3:24 AM

1 reply

Limnos

Level 10 (462,771 points)

Nov 5, 2026 4:57 AM in response to appleaccount11

1) The people on this forum are customers like you. We can provide advice but we can do nothing about accounts.

2) While you are welcome to contact Apple itself about this, they will not remove information from an account unless you are the owner of that account.

Your carrier should not have re-issued a telephone number that quickly after it was used by another person. You need to contact your carrier and ask them to issue you with a number that ideally has never been used before or at least not in a long time.