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蔽an
User level: Level 1 (4 points)

iPad Air 3 iPadOS 26.5: Keyboard doesn't appear at the bottom when entering a new Screen Time passcode

On an iPad Air 3 running iPadOS 26.5, when changing the Screen Time passcode—specifically in the "Enter New Passcode" pop-up window that appears after tapping "Forgot Passcode" and entering the Apple ID and password—why is the number pad not displaying at the bottom? Clicking is unresponsive, and restarting or trying again doesn't help either.

Posted on Nov 5, 2026 12:36 AM

4 replies

LotusPilot
User level: Level 10 (334,506 points)

Nov 5, 2026 6:01 AM in response to 蔽an

This is known bug, resolved in later versions of iPadOS 26.


Update your iPad to the current version of iPadOS 26 - at the time of writing, this being iPadOS 26.7.2.

LotusPilot
User level: Level 10 (334,506 points)

Nov 5, 2026 10:08 AM in response to 蔽an

Perhaps the issue is related to your language settings.


You would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


蔽an Author
User level: Level 1 (4 points)

Nov 5, 2026 6:43 AM in response to LotusPilot

I updated to iPadOS 26.7.2, but this bug still hasn’t been fixed.

蔽an Author
User level: Level 1 (4 points)

Nov 5, 2026 5:57 PM in response to LotusPilot

This doesn’t seem to have anything to do with language.

Originally posted at discussions.apple.com/thread/256389080