Level 1 (4 points)

Can't sign-in to Apple Music on Windows without an Apple Device.

Sorry if this has been asked. When I try to sign-in to Apple Music or iTunes on Windows, I get a popup saying Verification Failed and that I need to sign-in on an iPhone, iPad,... to get the verification code. Here's the picture:

Problem is I don't own any Apple devices and just want to use Apple Music to listen to music and iTunes because I've purchased some songs there. So can I workaround this? I mean there are plenty of ways to verify like through email, phone,...

Thanks in advance,

johnng0805

Posted on Nov 4, 2026 11:30 PM

2 replies

PreCognition

Level 6 (12,236 points)

Nov 5, 2026 12:03 AM in response to johnng0805

You don't need to own an iPhone, iPad, or Mac to use Apple Music or iTunes on Windows.

I'd first try signing in at https://account.apple.com/ using your Windows browser.

If you're asked for a verification code, select "Didn't Get a Code?" or "Can't get to your devices?" and choose to receive the code by text message or phone call at your trusted phone number.

Apple explains the available options here: https://support.apple.com/en-us/102606

If you can sign in through the website but still get "Verification Failed" in Apple Music or iTunes, that would help narrow it down to the Windows apps rather than your Apple Account.

Does the same error appear when you sign in through your browser?

johnng0805 Author

Level 1 (4 points)

Nov 5, 2026 12:13 AM in response to PreCognition

No, it prompted me for the code sent to my phone number. Moreover, I tried signing in on Apple Music Web Player and it worked. So only the desktop app is having issue from what I see.

Originally posted at discussions.apple.com/thread/256389073